Q. Who is responsible for regulating your business?
A. Speirs & Jeffrey is authorised and regulated by the Financial Conduct Authority (FCA) see www.fca.org.uk for further information. The FCA is a statutory body charged with regulating most aspects of the UK's financial services industry.
Q. What do I do if I have a complaint about your service?
A. We very much hope that any complaints that you have can be resolved quickly and fairly by the staff who normally handle your business. If however, you remain dissatisfied you should write to our Compliance Officer setting out as clearly and in as much detail as possible the nature and grounds of your complaint and why you are not willing to accept the terms of any remedy that you have been offered - please see our Complaint Handling Policy for further information. If following our formal response to your letter of complaint, you remain dissatisfied you may be entitled to take your complaint to the Financial Ombudsman Service see www.financial-ombudsman.org.uk or telephone 0800 0 234 567.