Frequently Asked Questions
Regulation and Compliance
Q. Who is responsible for regulating your business?
A. Speirs & Jeffrey is authorised and regulated by the Financial Services Authority (FSA) see http://www.fsa.gov.uk for further information. The FSA is a statutory body charged with regulating most aspects of the UK's financial services industry.
Q. What do I do if I have a complaint about your service?
A. We very much hope that any complaints that you have can be resolved quickly and fairly by the staff who normally handle your business. If however, you remain dissatisfied you should write to our Compliance Officer setting out as clearly and in as much detail as possible the nature and grounds of your complaint and explaining why you are not willing to accept the terms of any remedy that you have been offered. If, following our formal response to your letter of complaint, you remain dissatisfied you are entitled to take your complaint to the Financial Ombudsman Service see http://www.financial-ombudsman.org.uk or telephone 0845 080 1800.